This Privacy Policy explains how [Insert legal entity name]("Tujyane," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you use Tujyane's website, mobile app, and related ride-sharing and transportation services.
1. Scope
This Policy applies to visitors, passengers, drivers, support contacts, and other individuals whose personal information we process in connection with Tujyane.
2. Information We Collect
We may collect the following categories of personal information:
Account and Profile Information
- full name
- email address
- phone number
- profile image
- login credentials and account preferences
Passenger Information
- pickup and drop-off details
- booking records
- ride history
- seat or passenger count
- ratings, comments, and support requests
- wallet and payment-related records
Driver Information
- identity and onboarding information
- licensing information
- vehicle information
- verification and compliance records
- driver documents, which may include driving license, passport, national ID, vehicle registration, vehicle insurance, and vehicle inspection documents
- driver ratings, trip records, earnings, wallet, and withdrawal data
Trip and Location Information
- start and destination locations
- stop locations
- route and trip progress data
- scheduled departure time, start time, and end time
- estimated and actual distance and duration
- approximate or precise location data where enabled or required for the service
Payment and Transaction Information
- payment status and transaction records
- fare amounts, discounts, penalties, refunds, and adjustments
- wallet balances, earnings, payouts, and withdrawal records
- limited payment verification information from payment partners
Communications and Support Information
- messages you send through the platform or to support
- complaints, incident reports, and dispute information
- attachments, screenshots, and other evidence you submit
Technical and Usage Information
- IP address
- device type and identifiers
- browser and operating system information
- app events, access times, and feature usage
- cookie or analytics data on web properties
Information From Other Sources
- identity verification providers
- payment processors and payout partners
- mapping, communications, hosting, and analytics vendors
- law enforcement, regulators, insurers, or other users where relevant
3. How We Use Information
We use personal information to:
- create and manage user accounts;
- verify identity, eligibility, and driver compliance;
- match passengers and drivers and coordinate trips;
- display routes, ETAs, trip progress, and booking details;
- calculate fares, manage wallets, and process payments or payouts;
- administer cancellation, no-show, and trip policy rules;
- provide customer support and resolve disputes;
- investigate fraud, abuse, unsafe behavior, and policy violations;
- improve platform features, operations, and safety systems;
- comply with legal, regulatory, tax, insurance, and audit duties;
- send transactional notices, service updates, and other important platform communications.
4. How We Share Information
We may share personal information in the following situations:
Between Users
- with drivers, such as passenger name, pickup and drop-off details, trip information, and other details reasonably required to fulfill a trip;
- with passengers, such as driver name, profile details, vehicle information, ratings, and trip progress details.
With Service Providers
- cloud hosting and infrastructure vendors
- customer support providers
- mapping and routing providers
- identity verification and fraud-prevention vendors
- payment processors and payout providers
- analytics, communications, and technical vendors
For Legal and Safety Reasons
We may share information where reasonably necessary to:
- comply with law, regulation, court order, or lawful request;
- protect the rights, safety, and property of users or Tujyane;
- investigate accidents, claims, fraud, abuse, or security incidents;
- work with insurers, auditors, or professional advisers.
Business Transfers
We may share information in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.
5. Legal Bases
Where required by applicable law, we process personal information:
- to perform our contract with you;
- to comply with legal obligations;
- for our legitimate interests, including platform operation, safety, fraud prevention, and service improvement;
- with your consent where consent is required.
6. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including account management, trip history, payment reconciliation, safety investigations, legal compliance, and dispute resolution.
Different categories of information may be kept for different periods depending on legal requirements and operational needs.
7. Security
We use reasonable technical, administrative, and organizational measures to protect personal information. However, no system is completely secure and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- access personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of your account or certain personal information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of certain information in portable form.
To exercise rights, contact us at [insert privacy email]. We may need to verify your identity before acting on a request.
9. Cookies and Similar Technologies
Our website may use cookies and similar tools for authentication, analytics, remembering preferences, security, and measuring site usage. If required by applicable law, we will provide choices about non- essential cookies.
10. Children's Privacy
Tujyane is not intended for children under [insert minimum age] unless expressly allowed under local law and platform rules. If you believe a child has provided personal information in violation of this Policy, contact us so we can review and take appropriate action.
11. International Transfers
If personal information is processed outside the country where it was collected, we will take steps required by applicable law to protect that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the effective date above.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at [insert privacy/contact email] or write to [insert business address].