These Terms of Use ("Terms") form a binding agreement between you and [Insert legal entity name] ("Tujyane," "we," "us," or "our") and govern your use of the Tujyane mobile app, website, and related services.
Tujyane operates a digital platform that helps passengers discover, request, book, coordinate, and pay for ride-sharing and transportation services and helps drivers list trips, accept bookings, and manage transportation activity through the platform.
1. Acceptance of These Terms
By creating an account, accessing the app, or using any Tujyane service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
If you use the platform on behalf of a business or other organization, you confirm that you have authority to bind that organization to these Terms.
2. Eligibility and User Roles
Tujyane currently supports two main user roles:
- Passengers, who use the platform to request or book rides.
- Drivers, who use the platform to offer and coordinate rides.
You must be at least [insert minimum age] years old to create an account unless Tujyane expressly allows another arrangement under local law. Drivers must also satisfy all onboarding, verification, licensing, vehicle, and legal eligibility requirements we apply from time to time.
3. Your Account
- You must provide accurate, current, and complete information.
- You are responsible for activity under your account.
- You must keep your login credentials secure and promptly notify us of unauthorized access.
- We may suspend, restrict, or terminate accounts that are false, duplicate, misleading, unsafe, or used in violation of these Terms.
4. Nature of the Service
Tujyane provides a technology platform for coordinating ride-sharing and transportation experiences. Unless we expressly state otherwise in a separate written agreement, Tujyane does not itself provide transportation services, does not guarantee trip availability, and does not guarantee that any passenger will receive a ride or that any driver will receive bookings.
Drivers are responsible for the transportation services they offer, including compliance with licensing, road safety, insurance, vehicle, and other regulatory obligations that apply to them.
5. Driver Obligations
By using Tujyane as a driver, you agree that you will:
- maintain valid licenses, registrations, permits, and insurance required by applicable law;
- provide accurate onboarding and verification information, including identity and vehicle documents;
- ensure your vehicle is roadworthy, safe, and legally fit for use;
- not drive under the influence of alcohol, drugs, or any substance that impairs safe driving;
- not allow unauthorized persons to use your driver account or perform rides through it;
- treat passengers respectfully and comply with our safety, conduct, and trip policies.
Tujyane may review, approve, reject, suspend, or remove driver access based on missing, expired, inconsistent, or non-compliant documents or conduct concerns.
6. Passenger Obligations
By using Tujyane as a passenger, you agree that you will:
- provide accurate pickup, drop-off, and booking information;
- act lawfully and respectfully toward drivers and other users;
- not damage vehicles or interfere with trip safety;
- not use the platform to harass, threaten, defraud, or impersonate any person;
- pay all valid charges, fees, penalties, and other amounts associated with your bookings.
7. Bookings, Trips, Cancellations, and No-Shows
Tujyane may allow passengers to book seats or request rides and may allow drivers to accept, reject, cancel, or manage those bookings. Certain booking actions may trigger penalties, warnings, suspensions, or other consequences under Tujyane's trip policy.
These rules may include, for example:
- passenger cancellation penalties;
- driver cancellation penalties;
- passenger no-show consequences;
- driver no-show consequences.
Published policies, in-app notices, and booking screens form part of these Terms where applicable.
8. Fares, Payments, Wallets, and Withdrawals
You agree to pay all charges shown through the Tujyane platform, including fares, service fees, penalties, tolls, taxes, adjustments, and other disclosed amounts.
- Passenger charges may vary based on trip details, distance, time, route, pricing logic, or applicable fees.
- Driver earnings, balances, and withdrawals may be subject to platform fees, verification checks, payment partner requirements, fraud review, and payout schedules.
- Refunds, credits, or reversals may be granted at our discretion, where required by law, or under an applicable policy.
Tujyane may use third-party processors and payment partners. Your use of certain payment features may also be subject to those providers' terms.
9. Ratings, Reviews, and Safety Reports
Users may submit ratings, comments, complaints, support messages, and safety reports. You agree that such content must be truthful and not unlawful, abusive, or defamatory.
We may use ratings and safety-related information to review account quality, resolve disputes, investigate incidents, and make platform safety decisions.
10. Prohibited Conduct
You may not use Tujyane to:
- break the law or assist unlawful conduct;
- discriminate against, harass, or threaten another user;
- submit false identity, vehicle, or payment information;
- scrape, reverse engineer, copy, interfere with, or disrupt the platform;
- bypass security features or create fraudulent accounts or bookings;
- upload or transmit harmful code, malware, or content that infringes others' rights.
11. Suspension and Termination
We may suspend, limit, or terminate your access immediately if we reasonably believe you violated these Terms, created a safety risk, failed verification, breached applicable law, submitted false information, or exposed Tujyane or other users to risk.
You may stop using the service at any time. Some obligations under these Terms survive termination, including payment, dispute, liability, and indemnity provisions.
12. Intellectual Property
The Tujyane app, branding, content, interface, and software are owned by Tujyane or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the platform for its intended purpose in line with these Terms.
13. Privacy
Our collection, use, storage, and sharing of personal information are described in our Privacy Policy. By using Tujyane, you acknowledge that we may process personal information needed to operate the service, including account, trip, payment, support, and safety-related data.
14. Third-Party Services
Tujyane may rely on third-party providers for maps, communications, identity verification, payment processing, analytics, hosting, customer support, or related functionality. We are not responsible for separate third-party products or services except as required by law.
15. Disclaimers
The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Tujyane disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.
We do not guarantee uninterrupted access, exact route or location precision, successful payment processing, ride availability, or that any user will behave lawfully or safely.
16. Limitation of Liability
To the fullest extent permitted by law, Tujyane will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or business interruption arising from or related to your use of the platform.
To the fullest extent permitted by law, Tujyane's total aggregate liability for claims arising out of or relating to the platform or these Terms will not exceed the greater of [insert cap] or the total amount paid by you to Tujyane through the platform in the three months before the event giving rise to the claim.
17. Indemnity
You agree to defend, indemnify, and hold harmless Tujyane, its affiliates, officers, employees, and agents from claims, losses, liabilities, damages, costs, and expenses arising out of your use of the platform, your violation of these Terms, your breach of law, or your infringement of another person's rights.
18. Governing Law and Disputes
These Terms are governed by the laws of [insert country or jurisdiction], excluding conflict of law rules.
Before filing a formal claim, you agree to contact Tujyane at [insert legal email] and attempt in good faith to resolve the dispute informally.
Unless applicable law requires otherwise, disputes arising out of or relating to these Terms or the platform will be submitted to the competent courts of [insert courts and location].
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version and revise the effective date above. Continued use of Tujyane after the changes take effect means you accept the updated Terms.
20. Contact
Questions about these Terms can be sent to [insert legal/support email] or mailed to [insert business address].